FAQs

How does Wear work with my other services?

Once at checkout shoppers have the option to select whichever delivery method you offer. Wear's goal is to incrementally add same-day delivery to your shipping/delivery methods, not to replace or supersede them.

What happens if something goes wrong during delivery?

In order to prevent wrong deliveries, we share the order details with the curators, who will make sure they have confirmed it with your brand representative. If by accident, the order was packaged incorrectly and delivered, Wear will reroute another curator to pick up the correct order from the store and redelivery the order. Once that curator drops off the correct order they'll pick up the initial one to return to the store (at the same cost of delivery, which we'll take responsibility for if the Curator was at fault).

What if the shopper isn't there?

When creating the service we kept in mind that the shopper will order something that they need urgently the same day. If the shopper isn't there, the curator has access to call the shopper letting them know they have arrived and in the case, they are not available, will have instructions to drop off the order as per the shopper's request. With every order we take a picture at delviery as well as signature, so we can confirm that it has been successfully been delivered.

How is the packaging?

All orders are packaged the way you would if a shopper came to shop in-store or with the packaging of your choosing. They are then carefully handled by the curator as they make their way to the shopper, making sure not to compromise the condition of the package.

A customer lives in another state but they want same-day delivery for a gift in NYC?

That's totally acceptable since we only deliver to the shipping address not the billing address of the shopper. We'll delviery it to any accessible delivery location in New York City, regardless of where the order was placed from.

Is there any delivery cut-off or processing times?

We can keep this pretty flexible. Wear works in accordance with your store hours, however, we understand that you have to prepare the orders in advance, so you can actually tell us delivery cutoff times based on your comfortability, and we can simply add that constraint to your brand's service. For example, an order won't be assigned for pick-up if you set a 1-hour processing constraint.

What hours do curators work? 7 days? Just business days?

Wear works when you work, so if your store opens at 9 AM-9 PM, curators are able to come in at any time during that window, similar to how shoppers can come in. It can be 7 days a week, but if you are closed and not able to prepare orders on let's say Tuesdays or specific holidays, we'll just add that constraint to your brand's preferences. This can be edited at any time. Wear works on weekends and holidays too!

Are my orders in safe hands?

Wear makes sure that anyone that delivers for our service, passes a thorough background check. In addition to that, we offer full liability on all orders, from the moment it's picked up at the store location to the moment it dropped off at the shopper.